Returns + Exchanges
RETURNS & EXCHANGES
We want you to completely love everything you order from Get Dressed Collective — and we're pretty easy to work with! Just follow a few simple guidelines and reach out if you have any questions.
REGULAR PRICED ITEMS
- 14-day return window from delivery date for a full refund
- Items must be unworn, with original tags attached, and free of odors and damage
- Returns after 14 days receive store credit
- A 5% restocking fee applies to all returns (waived if you choose store credit)
- A $15 shipping fee is deducted for full-order returns or returns that fall below a $100 threshold
How to Request a Return: Log into your account and find your order to submit a return request. Don't have an account? Email us at hello@getdressedcollective.com and we'll take care of you! Please allow up to 24 hours to receive your Return Authorization (RA).
RETURN SHIPPING
- Return shipping costs are the customer's responsibility
- Optional USPS Priority return label available for orders under $500 ($20 fee)
- Always obtain a Return Authorization (RA) before shipping anything back
- Use a tracked shipping method
SALE & DISCOUNTED ITEMS The following are eligible for store credit only — all sales final:
- Items with 30%+ discount
- Items ending in .98
- Items marked as Sale
- All purchases made with store credit are final sale
- Bundle or minimum quantity purchases will be adjusted accordingly upon return of any items
RAFFAELLO ROSSI
- Regular-priced items: store credit or size exchange only
- White pants: non-returnable
SPECIAL ORDERS All special orders are non-returnable. Store credit may be available with prior authorization. This applies to both 3–5 day and regular special orders.
INTERNATIONAL RETURNS
- Store credit only for merchandise value
- Customer responsible for return shipping to the US
- Outbound shipping is non-refundable
- Duties and taxes are non-refundable (may be claimed through your local customs office)
DAMAGED OR MISSHIPPED ITEMS
- Report any issues within 48 hours of delivery confirmation
- Send detailed photos of the item and packaging
- Approved returns must be received within 7 days of authorization
- Regular priced items will be exchanged or refunded per authorization notes
- Sale items will receive store credit per authorization notes
CANCELLATIONS We ship quickly! Once your order has been processed for shipping we cannot cancel. If your order hasn't shipped yet, a 5% cancellation fee applies — no exceptions. To avoid this fee, consider a color, style, or size change instead. Reach out and we'll be happy to help!
EXCHANGES We don't process direct exchanges. Instead:
- Submit your return for store credit
- Place a new order for the item you'd like
- Size holds can be arranged pending return — just reach out!
IMPORTANT NOTES
- All returns require a Return Authorization (RA)
- Returns received without an RA will receive store credit only
- No returns or exchanges after 30 days
- Restocking fees up to 50% may apply for: declined deliveries, misaddressed packages, returns without RA, damaged merchandise, orders without email or phone contact, and serial returners who repeatedly order and return the same items
THE LAST WORD... Returns received after 30 days are accepted at our discretion and will receive store credit only. We reserve the right to return merchandise to sender if received without prior authorization or outside our return window. Please reach out before shipping anything back — we're always happy to work with you! 💛